A Quality Function Deployment Framework for the Service Quality of Health Information Websites

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A Quality Function Deployment Framework for the Service Quality of Health Information Websites

OBJECTIVES This research was conducted to identify both the users' service requirements on health information websites (HIWs) and the key functional elements for running HIWs. With the quality function deployment framework, the derived service attributes (SAs) are mapped into the suppliers' functional characteristics (FCs) to derive the most critical FCs for the users' satisfaction. METHODS U...

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ژورنال

عنوان ژورنال: Healthcare Informatics Research

سال: 2010

ISSN: 2093-3681

DOI: 10.4258/hir.2010.16.1.6